The objective of the qualification is to:

• Support a role within the workplace, especially those that have a customer facing role and deal with service users and/or the public.

• Provides learners personal growth and engagement in learning

The qualification provides learners with the knowledge and understanding in conflict management. It can also be a useful qualification for individuals who would like a better understanding of how to prevent conflict situations, and who would like to gain more confidence in being able to deal with conflict situations should they arise.

The qualification is assessed through a 1 hour, 30-question, multiple-choice question examination. Candidates must achieve a score of at least 20 out of 30 to pass.

This qualification is approved for delivery to learners aged 16+.

The Highfield Level 2 Award in Conflict Management (RQF) has been developed and is awarded by Highfield Awarding Qualifications and sits on the Regulated Qualifications Framework (RQF). The RQF is a qualification framework regulated by Ofqual and CCEA Regulation. It is also suitable for delivery in Wales and is regulated by Qualifications Wales.
The qualification is also supported by Skills for Security, the sector skills council for security sector.